If you have questions concerning your receipt, below are some common reasons customers contact
Customer Service and some troubleshooting tips.
If you have been charged twice for the same item:
- Call the store where you made your purchase and ask to speak with a Team Leader. They will review the video and determine the best way to process a return of your funds.
If you see double charges on your credit card statement:
- If you notice a double charge within the first day, it is likely a hold on your account. The charge will probably be removed by the next morning.
- If the charge does not disappear by the end of the second day, please contact Customer Service for a review.
Regarding refunds where the PENDING status has disappeared:
- Refunds may take 3 to 5 business days to appear in your account.
- Your charge may show as PENDING, depending on your financial institution.
- Customers have reported that the PENDING status disappears the day before the funds appear in their account.